A member from Khulna — claiming their Eid bonus using the bajie Help Centre
Whether it's your account, payments, betting, or casino — bajie's Help Center has you covered. Get support in Bangla and find the answers you need.
Everything in the bajie Help Center — resolved in a single click
Registration, login, password changes & identity verification
38 articlesBKash, Nagad, Rocket — fixes for deposit and withdrawal issues
45 ArticlesBet cancellations, understanding odds, betting rules & tips
52 ArticlesVoucher Codes, Cashback, Wagering Requirements & VIP
30 articlesIssues with Live Casino, slots, roulette & baccarat
41 ArticlesDownloads, installation, updates & app-related issues
28 articlesAccount security, suspicious activity & fraud prevention
22 articlesLimit setting, self-exclusion & support resources
18 Articles
A member from Khulna — claiming their Eid bonus using the bajie Help Centre
If your withdrawal takes longer than 10 minutes, check your payment app first. Then contact bajie via Live Chat — have your transaction ID ready.
Bajie will never ask for your password or OTP. If anyone requests this information, it's a scam — report it to bajie Support immediately.
A Dhaka member on Pohela Boishakh — enjoying betting with support from the bajie Help Center
Bajie Support Channels — Average Response Times & Availability
| Channel | Average Response | Availability | Language |
|---|---|---|---|
| Live Chat | ~2 minutes | 24/7 | Bangla, English |
| 4–6 hours | 24/7 | Bangla, English | |
| Phone Call | Instant | 8AM–10PM | Bengali |
| Knowledge Base | Instant | Always | Bengali |
Member from Rajshahi — Enjoying Live Casino with the help of bajie's Help Center
Running into occasional issues while using any online platform is completely normal. bajieIf you ever run into any trouble, you don't have to figure it out alone. Our Help Center is always ready. In this guide, we'll walk you through the most common issues and how to resolve them.
Account-related questions are the most common. Whether it's a forgotten password, a login issue, or an OTP that never arrived — all of these are easy to resolve on bajie.
If you've forgotten your password, click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number — use it to set a new password. The whole process takes just 2 minutes.
Sometimes even after bKash or Nagad deducts the amount, bajie If your account balance isn't showing, wait 5 minutes first — network delays can sometimes cause a lag. If it still hasn't appeared after 10 minutes, note your transaction ID and contact us via Live Chat.
Before making a withdrawal on bajie, make sure your KYC verification is complete — withdrawals may be delayed without it. Additionally, if you're withdrawing winnings from a bonus or voucher, the applicable wagering requirements must be met first.
If a game suddenly stops or you lose connection while playing Live Casino, there's no need to worry. bajie's system automatically saves your game state. Simply refresh the page or re-enter the game and you'll resume exactly where you left off.
To install the bajie app on an Android device, you may need to enable the "Install from Unknown Sources" option. Go to Settings → Security → Unknown Sources and turn it on. iOS users can download directly from the App Store.
If you've applied a voucher code but haven't received your bonus, first check that the code hasn't expired. Then check whether you've already claimed that type of bonus — welcome bonuses can only be redeemed once per account. If everything looks correct but the issue persists, bajie contact us via Live Chat.
Keep a few things in mind to keep your account secure. Use a strong password — at least 8 characters, mixing numbers and special symbols. Keep two-factor authentication (2FA) enabled. Avoid logging in over public WiFi.
Bajie believes gaming should be entertainment, not an addiction. That's why we offer members the ability to set limits, use self-exclusion, and take cooling-off periods. If you feel your gaming habits are getting out of control, please reach out to our Help Center.
Our Bengali support team is always ready to help. Average response time is just 2 minutes.
Start Live Chat support@bajie-baji.comReach bajie on any channel — we're always here for you
The fastest way to get help. Talk to our expert team in Bangla.
Avg. 2 minutesFor complex issues, send us a detailed email — attach screenshots for a faster resolution.
4–6 hoursPrefer to talk directly? Give us a call. Available from 8 AM to 10 PM.
InstantFind answers yourself from our 250+ articles. Solutions to the most common issues are right here.
Always
Member from Sylhet — Enjoying cricket betting with help from bajie's support team
The most frequently asked questions at the bajie Help Centre